Pokok KL Privacy Policy — Your Complete Guide to Data Protection

1 Introduction

This Privacy Policy applies to the Pokok KL platform and all its services. By using Pokok KL, you are deemed to have consented to the data collection and usage practices described in this policy.

Pokok KL believes that every user's privacy is a fundamental right. We therefore follow international-standard security practices to protect your data. This policy is drafted in accordance with applicable data protection laws in Bangladesh and is updated regularly.

This document clearly sets out what data is collected, why it is collected, how it is used, and what rights you have. If you have any questions, feel free to contact our support team at any time.

2 What Information We Collect

Pokok KL only collects information necessary to provide its services. The data we collect falls into two categories:

Information You Provide Directly:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• National ID or passport details for KYC verification.
• Payment account details (mobile banking or bank account number).
• Address information (required for large withdrawals or KYC completion).

Automatically Collected Information:

• IP address and device type.
• Browser type and version.
• Gaming history and transaction records.
• Session duration and activity logs on the platform.
• Data obtained from cookies and tracking technologies.

3 How Your Information Is Used

Pokok KL uses your information only for the following purposes:

• Analytics to improve the quality of your service.
• Sending promotional offers where applicable (you may opt out at any time).
• Administration of the Responsible Gaming program.
• Fulfilling legal obligations and reporting to regulatory authorities.

4 Data Retention & Storage Period

Pokok KL stores your data on secure servers that operate to international security standards and undergo regular security audits.

• Data for active accounts is retained for as long as the account remains active.
• Transaction records may be retained for up to 5 years after account closure for legal compliance purposes.
• KYC documents are stored securely after verification and deleted after a specified retention period.
• Account gaming logs are retained for 2 years for security and dispute resolution purposes.

5 Data Sharing & Third Parties

Pokok KL never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment gateways to process deposits and withdrawals.
• KYC Verification Service: With approved third parties for identity verification purposes.
• Legal Authorities: Information required under a court order or government directive.
• Fraud Prevention: With security agencies to assist in cybercrime investigations.

In all of the above cases, only the minimum necessary data is shared. Third-party service providers are required to comply with Pokok KL's privacy standards.

6 Cookies & Tracking Technologies

Pokok KL uses cookies and similar technologies on the platform to enhance your browsing experience and maintain platform performance.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve our services.

You can disable non-essential cookies from your browser settings. However, some features may not function as intended.

7 Security Measures

Pokok KL applies multiple layers of security to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — for account access.
• Regular security audits and penetration testing.
• An automated system that detects suspicious activity.
• Staff access to data is limited and controlled.
• Data backup and disaster recovery planning.

8 Your Privacy Rights

As a Pokok KL member, you have the following rights:

9 Protection of Minors

Pokok KL strictly does not provide services to anyone under 18. Age is verified at registration, and additional verification may be requested in cases of suspicion.

• Data from minors is never knowingly collected.
• Any account identified as belonging to a minor will be closed immediately.
• All transactions made through a minor's account are considered completely void.

If you believe a minor is using Pokok KL, please notify our support team immediately.

10 Privacy Policy Updates

Pokok KL may update this Privacy Policy from time to time. Members will be notified of significant changes via email or account notification.

Updated policies take effect from the date of publication. Continued use of the platform after any changes constitutes acceptance of the revised policy. We encourage you to visit this page regularly.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please reach out to us:

• Live Chat: Available 24/7 — the fastest way to get a response.
• Email: [email protected] — typically responded to within 24 hours.
• Support Ticket: Via the Help section in your account dashboard.

Upon receiving a privacy violation complaint, Pokok KL will treat the matter with the utmost seriousness, conduct a prompt investigation, and take all necessary action.